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How we protect your account and payments

When you open an account with 77dewa, your personal data, deposit history and withdrawal requests are handled under clear policies we've built around Indonesia's payment landscape.

Account verification processData retention policiesWithdrawal verification stepsSupport contact channels
77dewa How we protect your account and payments
REACH OUR TEAM

How to contact us about policy or account questions

Our support team handles inquiries about your account rights, data requests and policy questions during extended hours seven days a week.

Live Chat Open the chat window in the lobby footer any time.
Email Support Send policy questions to our dedicated inbox.
Account Dashboard Log in and visit Settings → Account & Privacy to submit a data access…
HOW WE HANDLE YOUR DATA

Security, cookies and account access on 77dewa

We encrypt all deposits and withdrawals using standard SSL protocols. Your password is hashed and never stored in plain text.

Encryption & Transport

All data between your device and our servers travels over encrypted SSL channels.

Withdrawal Verification

Before any payout, we confirm your identity by matching the withdrawal method to your original deposit source.

Cookie Policy

We use functional cookies to keep you logged in and analytics cookies to track site performance.

Data Retention

Your account data is kept active while your account exists.

Access & Deletion Rights

You can request a copy of all data we hold on you, or ask us to delete it, through your…

Unauthorized Access Report

If you suspect unauthorized activity on your account, contact support immediately.

Frequently asked policy questions

Below are the policy and account-rights questions we hear most often from players in Indonesia. If you don't find your answer here, our support team is available through the channels above.

We collect your full name, email address, phone number, date of birth and residential city for identity verification. We also record your payment method details (the account you use for DANA, OVO, GoPay or QRIS deposits) to process withdrawals securely and detect unauthorized activity.

Your account data is retained for three years after closure. This period covers payment-clearing timelines set by DANA, OVO, GoPay, QRIS and our banking partners, plus local financial record-keeping rules. After three years, we delete or anonymize your records unless we are legally required to retain them.

Yes. Log into your account, go to Settings → Account & Privacy and select 'Request my data.' We'll compile a file of all information we hold on you and email it within ten business days. The file includes your profile, login history, deposit and withdrawal records, and any support interactions.

You can request account deletion from your Account Dashboard. We'll close your account immediately and delete all non-essential data within ten business days. However, we must retain payment records for three years to comply with financial regulations. We'll confirm the deletion in writing and explain what records we've kept and why.

Before any withdrawal, we match your requested payout method to the original deposit payment source you used. This means if you deposited via DANA, you must withdraw to the same DANA account. We verify this match in real-time; if there's a mismatch, we'll ask you to verify your identity through a support chat or security questions.

Contact our support team immediately through live chat or your Account Dashboard. We'll review your transaction history, check the IP address and device used, and freeze your account if needed. We'll work with your payment provider (DANA, OVO, GoPay or QRIS) to investigate and reverse unauthorized transactions where possible.

We use essential cookies to keep you logged in and functional cookies to improve site performance. We also use analytics cookies to track which games are played and which pages are visited, which helps us find security problems. You can disable non-essential cookies in your browser Settings without losing access to your account.